| 1 |
13/06/2025 |
L2 Level Technical Support Engineer |
Job Summary: We are seeking a skilled and experienced L2 Technical Support Engineer to join our IT support team. The ideal candidate should have hands-on experience troubleshooting complex technical issues involving ISP connectivity, network devices, IoT, CCTV systems, and software/hardware support. This role demands strong technical knowledge, effective communication, and the ability to work in a fast-paced, collaborative environment. |
Key Responsibilities: Diagnose and resolve software and hardware issues for end-users. Handle and escalate ISP-related issues to appropriate vendors when necessary. Configure and troubleshoot routers, modems, and firewalls. Set up and maintain IoT dev |
Required Skills & Experience: 3–7 years of experience in L2 technical support or equivalent role. Strong grasp of networking concepts – TCP/IP, LAN/WAN, DHCP, DNS. Proficient in configuring routers, modems, and network peripherals. Experience with |
Coimbatore |
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| 2 |
23/5/2025 |
Entry-Level IT Support Technician |
Key Responsibilities:
• Provide first-level support for IT-related issues via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and networking issues.
• Assist in the setup, maintenance, and troubleshooting of desktop computers, laptops, printers, and other peripherals.
• Install and configure operating systems and software applications.
• Maintain accurate records of issues and solutions in the ticketing system.
• Help with onboarding of new employees by setting up workstations and access.
• Monitor and maintain IT inventory and supplies.
• Escalate unresolved issues to higher-level support or relevant departments.
• Follow IT policies and procedures to ensure system security and data protection.
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Required Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field (or currently pursuing). • Basic understanding of computer hardware, operating systems (Windows, macOS), and Microsoft Office tools. • Good proble |
0 - 1 Years |
Coimbatore |
Apply Now |
| 3 |
8/5/2025 |
Business Analyst – Facilities Support ( Voice Process) |
Job Summary:
We are seeking a proactive and detail-oriented Business Analyst – Facilities Support to manage service tickets received from retail stores, troubleshoot issues, and coordinate with vendors to ensure timely resolution. The ideal candidate will have strong communication skills, experience interacting with international clients, and a keen ability to negotiate costs effectively.
Key Responsibilities:
Receive and manage maintenance/service tickets from retail store locations.
Contact store personnel to perform troubleshooting steps based on Standard Operating Procedures (SOPs).
Source and contact appropriate service vendors using search engines and internal tools.
Schedule vendor services to resolve store issues promptly.
Negotiate service costs with vendors to optimize and reduce overall expenses.
Maintain accurate records of communication and service status.
Provide timely updates to internal teams and stakeholders as required. |
Requirements: Minimum 1 year of experience in a client-facing or customer service role, preferably with international clients. Excellent verbal and written communication skills. Strong problem-solving and negotiation abilities. Ability to work independent |
Preferred Qualifications: Familiarity with SOP-driven troubleshooting. Experience in facilities, maintenance, or retail operations support. Ability to adapt communication style across various cultures and regions. |
Coimbatore |
Apply Now |
